Return and Refund Policy
Effective Date: 2024

At Avrupa Ekibi, we strive to ensure your complete satisfaction with every purchase. Please read our returns and refund policy carefully to understand your rights and our practices.

Returns

Due to the nature of our products, we do not accept returns if the item has been opened or used once it has been shipped. If the product has not been opened or used, you can return it to us within 14 days. We apologize for any inconvenience this may cause and encourage you to reach out to our customer support team if you have any questions or concerns before purchasing.

Refunds

We offer refunds under the following conditions:

Non-Delivery of the Product: Failure to deliver the product to the specified address.
Product Defects or Damage: If the product is found to be defective or damaged upon delivery.
Wrong Product: If the product delivered is not the product ordered.
The following criteria must be met to qualify for a refund:

The request for a refund must be made within 14 days of delivery.
The product must be in its original packaging, unopened and unused.
Refund Process
To request a refund, please follow the steps below:

Contact Customer Support: Send an email to our support team at info@avrupaekibi.com with your order number and a detailed description of the issue.
Provide Evidence: Attach all relevant evidence, such as photos of the defective or incorrect product.
Return Shipping: If a refund is approved, you may need to return the product to us. Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
Upon receipt and inspection of the returned product (if applicable), we will process your refund. Refunds will be issued according to the original payment method and may take up to 7-10 business days to appear in your account, depending on your bank or payment provider.

Shipping Costs
Non-Refundable: Shipping costs are non-refundable unless the item is defective or the wrong item was delivered.

Return shipping cost is 15 Euros.

Contact Us
If you have any questions about our return and refund policy, please contact us:

E-mail: info@avrupaekibi.com
Your phone number: +905368842857
Thank you for shopping with Avrupa Ekibi.

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